Hetzner is South Africa’s largest specialist web hosting company. Established in 1999, the company has grown in stature and expertise, currently servicing over 240 000 domains. It was founded with the vision of providing reliableweb hosting solutions coupled with unrivalled customer support to the small and medium enterprises market.
At Hetzner, there is a strong correlation between customer loyalty and the company’s success. The company’s continued growth can be attributed to the positive word-of-mouth experiences of the company’s 36 000 strong customer base.
While other ISPs offer additional services, Hetzner’s business model focuses exclusively on web hosting. The philosophy that underpins Hetzner’s success is its single-minded focus on customer service, delivering in one product area, which has enabled the company to excel in its area of expertise.
The company recognises that customers expect reliability and good value. Therefore it is Hetzner’s on-going commitment to earn and retain the trust that customers place in the company. Inspired by Hetzner’s brand promise “Trusted in Hosting”, this hosting service is reliable and consistent with a focus on infrastructure stability, performance value, and good service delivery.
COMPANY STATISTICS / DEMOGRAPHICS / HISTORY
Year founded: 1999
Founding members: Martin Hetzner and Hans Wencke
Employees: Over 100 staff members
Branches: Head Office is in Durbanville, Cape Town with Data Centres located in Johannesburg and Cape Town
Memberships: Internet Service Providers’ Association of SA (ISPA), Cape Chamber of Commerce and Industry, German Chamber of Commerce
Current customer base: Over 36 000 customers
BUSINESS & FINANCE
Financial year-end: 31 July
Approximate market share:Over 35 percent
Auditors: CAP Chartered Accountants
Key clients: MyBroadband, Ster Kinekor, Weylandts
NATURE OF BUSINESS
Description of activity: Reliable and robust web hosting solutions with outstanding customer support is provided to SMME and mid-corporate markets.
Products/services offered: Cost-effective web hosting packages and dedicated server options. Hetzner also offers custom hosing solutions, including a dedicated account manager, complete server management with server configuration flexibility.
CONTRACTS & AWARDS
Industrial standards: ISPA Code of Conduct
• National Business Awards (2013) – Customer Focus Award Finalist
• Best Employers South Africa (2010)
Employee incentive schemes:
• Health benefits:
– Comprehensive medical aid options for staff members and eligible dependents
– Subsidised team sport and exercise programmes
– Annual flu vaccinations
• Income protection:
– Disability cover
– Life insurance
– Income continuation
– Funeral benefits
• Retirement and savings:
– Profit sharing
– Retirement plan
• Time away:
– 18 days paid leave
– Four months maternity leave and salary benefits (certain conditions apply e.g. length of service)
– Five days paternity leave
– Family responsibility leave
• Life/Work benefits:
– Free web hosting
– Flexible working hours (conditions apply)
– On-site recreational facilities (DSTV, massage chair, table tennis, etc.)
– Day-care subsidy for mothers of small children (conditions apply)
– Supply of filtered water, filter coffee, fruit and snacks
Black empowerment level – total staff (%): 5%-25% black shareholding