Founded in 1996, Bytes People Solutions (BPS) has become a trusted advisor for a number of blue-chip companies in the South African industry, mainly as a result of a credible track record spanning more than 16 years. One of the key differentiators for BPS is its complementary service offering which enables the company to drive excellence in business processes in order to enable people effectiveness. By analysing the business process insight are gained into solutions for the optimisation of the client organisation. The solution can vary from outsourcing to co-sourcing to off-shoring and will include new services and products related to the specific business task. The services and products address the implementation of strategic ideas on the operational level and include Contact Centres, Recruitment, Resourcing, Skills Development and Technology Solutions.
Dr Madelise Grobler
OUR MISSION IS TO STRATEGICALLY PARTNER WITH OUR CLIENTS IN ORDER TO MEET THEIR PEOPLE CHALLENGES BY PROVIDING CUSTOMISED AND FLEXIBLE SOLUTIONS.
GIVE A BRIEF HISTORY OF THE COMPANY AND YOUR CURRENT PRODUCTS AND MARKETS?
One of the key differentiators for BPS is its complementary service offerings which enables the company to drive excellence in business processes in order to enable people effectiveness and customer satisfaction. By analysing the business process, insight is gained into solutions for the optimisation of the customer’s organisation. The solution can vary from outsourcing to co-sourcing to off-shoring and will include new services and products related to the specific business task.
AS A THOUGHT LEADER AND INNOVATION CHAMPION, WHAT STRATEGY WOULD YOU ADOPT TO DIFFERENTIATE YOUR CURRENT POSITION IN THE MARKET?
The combination of market-leading technologies in the business process service and outsource arena; our outstanding track record in education and training of both employed and unemployed South Africans; our experience with the optimisation of business processes and the ability to source highly-skilled individuals if required, puts BPS in the unique position of providing the best of breed BPO offerings to a company. As a people and business process outsourcing company, we are committed to finding ways to close the skills gap in South Africa and to continue to ensure that our services remain relevant in an ever-changing world.
WHAT HAVE YOU DONE TO IMPROVE PRODUCTIVITY, PERFORMANCE AND SUSTAINABILITY IN THE ORGANISATION?
As a specialist talent management and business process outsourcing organisation, BPS practices what it preaches. On an on-going basis, we are looking at our internal processes to find ways in which we can optimise our operations. Combined with this, BPS follows a performance driven approach to ensure high-quality achievement and commitment from its employees. Measurable performance contracts are negotiated with employees based on their process output, while at the same time, learning interventions are identified to ensure that the employees are empowered to deliver the required output.
WHAT HAS BEEN THE LATEST DEVELOPMENT IN THE COMPANY AND WHAT DO YOU PLAN FOR THE FUTURE?
Through our specialist talent management consultants, contact centre agents are assisted with career path development. Once the career path has been mapped, the actual development takes place through our learning academies. It offers qualifications, skills programmes, and other learning opportunities. As part of the blended learning approach, contact centre agents will have access to online learning libraries which enable them to learn at their own pace, while they are still supported by a coach who will assist them with their development.
DOES YOUR COMPANY HAVE A DEVELOPMENT PROGRAMME THAT MOULDS AND STRENGTHENS TALENT?
Yes. Within the Altron Group, there is an academy that caters for employee development. The Bill Venter Academy seeks to nurture and grow the wealth of talent that exists within the group, turning the vast potential of the company’s most remarkable people into tomorrow’s leaders, pioneers and innovators. The word-class education institute combines cutting-edge expertise with an interactive, holistic approach that fosters a culture of mutual enrichment, skills development and personal growth, embodying our brand position: united we grow.
WHAT IS YOUR VIEW OF THE SOCIAL NETWORKS AND HOW THEY CAN BE USED TO IMPROVE BUSINESS?
You need to know your customer and your customer’s preferences. It is important to analyse your customer base and their preferences towards the use of social media. Whether it is in applying social media as part of your offering (for example, talent management) or whether it is to be used as marketing and communications tools. A new form of awareness needs to be developed in the corporate world for people learning in different ways through social media.