WHO WE ARE
At xneelo (formerly known as Hetzner) we’re passionate about web hosting – it’s our core business and it’s what we do best. We spend each day working hard to retain their trust. Inspired by our brand promise ‘Trusted in Hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.
VISION & VALUES
Delivering a great service experience is born out of teamwork – creative and committed individuals coming together to delight our customers. As a team, we understand that trust is the reward of care and our motto – to be Trusted in Hosting – influences all we do at xneelo.
We chose the name xneelo (pronounced ex-nee-lo) with care. Inspired by a Latin phrase that translates into the ability to ‘create something out of nothing’, we believe that xneelo represents the resourcefulness, ingenuity and industrious spirit of our customers – and of our own team.
It takes passion, determination and consistency to create and grow a business. To bring a dream to life. We’ve always thought of ourselves as enablers: offering a hosting service that empowers our customers to interact and grow their business online, creating a multiplier effect for society to thrive.
OUR BRAND MANIFESTO
Xneelo exists for and because of our customers: because of their creativity, their dreams and aspirations. We are a web curator: custodians of our customers’ hard work.
We exist to reflect their talents. We’re an art gallery, a design agency, a family business, a dream come true: we’re enabling the continuation of someone’s livelihood, we’re a serious hobby wanting to take flight.
We’re all of these things because our customers dare to step out and make something of themselves.
To create something that didn’t exist before.
Awards
Hetzner SA strives to push forward the standard of excellence in web hosting. Recognised as an industry leader, we have been accredited with a number of awards.
2019: National Business Awards finalist
2019: Stevie Awards: Silver in two categories
2016
NATIONAL BUSINESS AWARDS FINALIST
Hetzner has been selected as a finalist in the Customer Focus Award category for the 2016 National Business Awards.
As a finalist, Hetzner is acknowledged for actively demonstrating the core principles of the Award with its comprehensive customer service procedures and policies.
2015
NATIONAL BUSINESS AWARDS FINALIST
Hetzner has been selected as a finalist in the Customer Focus Award category for the 2015 National Business Awards.
The Customer Focus award acknowledges the company that demonstrates the highest level of service and loyalty to its customers. The company must demonstrate that comprehensive customer service procedures and policies have been put in place and show how this has resulted in increased loyalty and a larger customer base.
2015/2014
MARKET LEADERSHIP AWARD
Hetzner has been awarded the 2015 / 2014 South African Web Hosting Market Leadership Award by the international analyst firm Frost & Sullivan.
The Frost & Sullivan Best Practices awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.
2014
NATIONAL BUSINESS AWARDS FINALIST
Hetzner has been selected as a finalist in the Customer Focus Award category for the 2014 National Business Awards.
The Customer Focus award acknowledges the company that demonstrates the highest level of service and loyalty to its customers. The company must demonstrate that comprehensive customer service procedures and policies have been put in place and show how this has resulted in increased loyalty and a larger customer base.
2014
WESTERN CAPE TOP 300 COMPANIES
Hetzner has been recognised as a leading company for its contribution to the Western Cape economy by Topco Media, in association with the Cape Regional Chamber of Commerce, WCG Department of Economic Development & Wesgro.The company measured favourably against the following criteria:
National turnover
Number of employees
Peer consensus through feedback on top five competitors
2013
NATIONAL BUSINESS AWARDS FINALIST
Hetzner has been selected as a finalist in the Customer Focus Award category for the 2013 National Business Awards.
The Customer Focus award acknowledges the company that demonstrates the highest level of service and loyalty to its customers. The company must demonstrate that comprehensive customer service procedures and policies have been put in place and show how this has resulted in increased loyalty and a larger customer base.
2012
TOP PERFORMING COMPANIES
Hetzner has been acknowledged as a Top Performing Company by Topco Media, in association with the Department of Trade & Industry. The company measured favourably against the following criteria:
Year-on-year turnover growth
Market leader in our industry sector
The quality of our operation
Hetzner has been identified as a leading performer as a result of the company’s sustained excellence and financial performance.
2010
BEST EMPLOYERS SOUTH AFRICA
Hetzner has been recognised as a Best Employer for two consecutive years (2009 & 2010) by the Corporate Research Foundation (CRF), an independent international organization that initiates, co-ordinates and delivers international business research projects worldwide, with offices in seven countries.
The Award is presented to companies who have been successful in linking HR’s strategic priorities with the priorities and goals of the business as a whole. The accreditation is based on the HR Benchmark™ research process, a scientific and objective approach to assessing employer performance.
2009
TOP PERFORMING COMPANIES INCORPORATING THE TOP 300
Hetzner has been acknowledged as a Top Performing Company for three consecutive years (2009, 2007 & 2005) by Top Companies Publishing (PTY) Ltd in association with the Department of Trade and Industry. Hetzner is one of 300 companies that were nominated for sustained excellence in corporate performance.
The companies selected for this award were measured against strict entry criteria, formulated in consultation with respected and credible business organisations and academic institutions.
2006
TOP ICTE COMPANIES AWARD
Hetzner has been named a Top 50 ICTe (Information, Communication, Technologies and Electronic sectors) company for two consecutive years (2006 & 2004) by the Corporate Research Foundation (CRF), an independent international organization that initiates, co-ordinates and delivers international business research projects worldwide, with offices in seven countries. This prestigious award is offered to companies who have demonstrated success in their respective markets in South Africa.
Hetzner was informed that the Top ICTe Companies Award was discontinued in 2007.
2005
TECHNOLOGY TOP 100 MINISTER’S AWARD FINALIST
Hetzner was singled out as one of six finalists to receive the Minister’s Award for Overall Technology Excellence (small enterprise), at the National Technology Top 100 Awards Banquet on 23 November 2005.
Up against fierce competition, Hetzner was acknowledged for its innovative use of technology to develop and enhance existing business practices through its proprietary.
Map
Contact Details
Physical Address
Head Office
Belvedere Office Park, Unit F
Bella Rosa Street
Durbanville
7550
Tel
Website
https://hetzner.co.za/