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WHO WE ARE

At xneelo (formerly known as Hetzner) we’re passionate about web hosting – it’s our core business and it’s what we do best. We spend each day working hard to retain their trust. Inspired by our brand promise ‘Trusted in Hosting’, we deliver a web hosting service that is reliable and consistent, focusing on infrastructure stability, good value and consistent service delivery.

VISION & VALUES

Delivering a great service experience is born out of teamwork – creative and committed individuals coming together to delight our customers. As a team, we understand that trust is the reward of care and our motto – to be Trusted in Hosting – influences all we do at xneelo.

We chose the name xneelo (pronounced ex-nee-lo) with care. Inspired by a Latin phrase that translates into the ability to ‘create something out of nothing’, we believe that xneelo represents the resourcefulness, ingenuity and industrious spirit of our customers – and of our own team.

It takes passion, determination and consistency to create and grow a business. To bring a dream to life. We’ve always thought of ourselves as enablers: offering a hosting service that empowers our customers to interact and grow their business online, creating a multiplier effect for society to thrive.

OUR BRAND MANIFESTO

Xneelo exists for and because of our customers: because of their creativity, their dreams and aspirations. We are a web curator: custodians of our customers’ hard work.

We exist to reflect their talents. We’re an art gallery, a design agency, a family business, a dream come true: we’re enabling the continuation of someone’s livelihood, we’re a serious hobby wanting to take flight.

We’re all of these things because our customers dare to step out and make something of themselves.

To create something that didn’t exist before.

Awards

Hetzner SA strives to push forward the standard of excellence in web hosting. Recognised as an industry leader, we have been accredited with a number of awards.


2020 Stevie Awards: Silver in two categories
Xneelo won two silver awards in the 14th annual Stevie® Awards for Sales & Customer Service: a silver award for Customer Service Success – Technology Industries and a silver award for Customer Service Department of the Year – Consumer Products & Services.
 

2019: National Business Awards finalist

 

Xneelo was acknowledged as a finalist in the Customer Focus Award category, an accolade that acknowledges xneelo’s commitment in offering the highest level of service to its customers. Xneelo acknowledged for actively demonstrating the core principles of the Award with its comprehensive customer service procedures and policies.
 

2019: Stevie Awards: Silver in two categories

 

Hetzner’s customer service team has been internationally recognised in two categories in the international Stevie Awards: Contact centre of the year (< 100 seats), and Front-Line Customer Service Team of the Year.

 

2016
NATIONAL BUSINESS AWARDS FINALIST

Hetzner has been selected as a finalist in the Customer Focus Award category for the 2016 National Business Awards.

As a finalist, Hetzner is acknowledged for actively demonstrating the core principles of the Award with its comprehensive customer service procedures and policies.

2015

NATIONAL BUSINESS AWARDS FINALIST

Hetzner has been selected as a finalist in the Customer Focus Award category for the 2015 National Business Awards.

The Customer Focus award acknowledges the company that demonstrates the highest level of service and loyalty to its customers. The company must demonstrate that comprehensive customer service procedures and policies have been put in place and show how this has resulted in increased loyalty and a larger customer base.

2015/2014

MARKET LEADERSHIP AWARD

Hetzner has been awarded the 2015 / 2014 South African Web Hosting Market Leadership Award by the international analyst firm Frost & Sullivan.

The Frost & Sullivan Best Practices awards recognise companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.

2014

NATIONAL BUSINESS AWARDS FINALIST

Hetzner has been selected as a finalist in the Customer Focus Award category for the 2014 National Business Awards.

The Customer Focus award acknowledges the company that demonstrates the highest level of service and loyalty to its customers. The company must demonstrate that comprehensive customer service procedures and policies have been put in place and show how this has resulted in increased loyalty and a larger customer base.

2014

WESTERN CAPE TOP 300 COMPANIES

Hetzner has been recognised as a leading company for its contribution to the Western Cape economy by Topco Media, in association with the Cape Regional Chamber of Commerce, WCG Department of Economic Development & Wesgro.The company measured favourably against the following criteria:

National turnover

Number of employees

Peer consensus through feedback on top five competitors

2013

NATIONAL BUSINESS AWARDS FINALIST

Hetzner has been selected as a finalist in the Customer Focus Award category for the 2013 National Business Awards.

The Customer Focus award acknowledges the company that demonstrates the highest level of service and loyalty to its customers. The company must demonstrate that comprehensive customer service procedures and policies have been put in place and show how this has resulted in increased loyalty and a larger customer base.

2012

TOP PERFORMING COMPANIES

Hetzner has been acknowledged as a Top Performing Company by Topco Media, in association with the Department of Trade & Industry. The company measured favourably against the following criteria:

Year-on-year turnover growth

Market leader in our industry sector

The quality of our operation

Hetzner has been identified as a leading performer as a result of the company’s sustained excellence and financial performance.

2010

BEST EMPLOYERS SOUTH AFRICA

Hetzner has been recognised as a Best Employer for two consecutive years (2009 & 2010) by the Corporate Research Foundation (CRF), an independent international organization that initiates, co-ordinates and delivers international business research projects worldwide, with offices in seven countries.

The Award is presented to companies who have been successful in linking HR’s strategic priorities with the priorities and goals of the business as a whole. The accreditation is based on the HR Benchmark™ research process, a scientific and objective approach to assessing employer performance.

2009

TOP PERFORMING COMPANIES INCORPORATING THE TOP 300

Hetzner has been acknowledged as a Top Performing Company for three consecutive years (2009, 2007 & 2005) by Top Companies Publishing (PTY) Ltd in association with the Department of Trade and Industry. Hetzner is one of 300 companies that were nominated for sustained excellence in corporate performance.

The companies selected for this award were measured against strict entry criteria, formulated in consultation with respected and credible business organisations and academic institutions.

2006

TOP ICTE COMPANIES AWARD

Hetzner has been named a Top 50 ICTe (Information, Communication, Technologies and Electronic sectors) company for two consecutive years (2006 & 2004) by the Corporate Research Foundation (CRF), an independent international organization that initiates, co-ordinates and delivers international business research projects worldwide, with offices in seven countries. This prestigious award is offered to companies who have demonstrated success in their respective markets in South Africa.

Hetzner was informed that the Top ICTe Companies Award was discontinued in 2007.

2005

TECHNOLOGY TOP 100 MINISTER’S AWARD FINALIST

Hetzner was singled out as one of six finalists to receive the Minister’s Award for Overall Technology Excellence (small enterprise), at the National Technology Top 100 Awards Banquet on 23 November 2005.

Up against fierce competition, Hetzner was acknowledged for its innovative use of technology to develop and enhance existing business practices through its proprietary.


 

Map

Contact Details

Physical Address
Head Office
Belvedere Office Park, Unit F
Bella Rosa Street
Durbanville
7550

Tel

Website
https://hetzner.co.za/

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